General Information

Some Information about our Website

What payment options do I have?

We accept all major credit cards (Visa, MasterCard, EuroCard). The security of the payment procedure is ensured by the Elys Net-Service and the HSBC-Bank. Apart from that you can also pay per bank transfer.

When will the order be delivered?

Your order will be processed within 48 hours (usually within only 24 hours) and your package will be sent by ordinary post. But you can also choose the express registered post option, which is safer and faster.

What discounts are available to me?

Play-Music.com offers you plenty of discounts and credits. And, as if that were not enough, in addition these credit sums can be accumulated on your account – that is to say, they do not expire!

1 • Welcome Gift
At each sign-up you will receive a 5€ welcome credit. Thus, when you create your account, you’ll already have €5 at your disposal. This sum is applicable to all future orders which, after discount, amount to more than €30. The welcome gift is combinable with other price reductions, possibly including free shipping, savings from offers and multipacks, credits and quantity discounts.

2 • Free Shipping
If your order amounts to more than €30 after the deduction of all discounts, you’ll get free shipping – whatever the contents of your shopping cart may be. Free shipping is combinable with any other existing price reductions resulting from special offers, multipacks, credits, or quantity discounts.

3 • Articles on Sale
Play-Music.com offers numerous sales throughout the year. They involve price reductions of up to 30%. Even articles that are on sale can, in certain circumstances, benefit from free shipping, credits and quantity discounts.

4 • Multipacks on Offer
Play-Music.com also packages its products in multipacks, which enables you to benefit from the same price advantages that apply to group orders. In addition, the price advantages that result from purchasing multipacks do not exclude other price reductions such as free shipping, credits or quantity discounts.

5 • Continuous Credit
Once you have made your purchase on Play-Music.com, 5% of the spent amount is credited to your account. No matter the sum, it is applicable to all future orders that, after discount, amount to more than €30. Thus, your account is always in credit! This gift is combinable with a whole range of price reductions resulting from free shipping, special offers, multipacks, credits and quantity discounts.

6 • Quantity Discount
With Play-Music.com you also get quantity discounts. Put in concrete terms this means: The more you buy, the less you pay! The discounts go from 10 - 25% and are applied in the following way:
- If your order exceeds a total value of €60, you will additionally benefit from a price reduction that amounts to 10% of the total order value.
- If your order exceeds a total value of €100, you will additionally benefit from a price reduction that amounts to 15% of the total order value.
- If your order exceeds a total value of €200, you will additionally benefit from a price reduction that amounts to 20% of the total order value.
- If your order exceeds a total value of €300, you will additionally benefit from a price reduction that amounts to 25% of the total order value.
In addition to the quantity discount, you can, under certain circumstances, also benefit from free shipping, credits and price advantages resulting from special offers, or multipacks.

7 • Discount Coupons
Occasionally you will also receive discount coupons. They can, for example, be used to discount a certain percentage of your future order, to deduct a fixed sum from your future order, or to benefit from a free download.

Who are we?

Play-Music.com is an online shop which sells educational materials for musicians. The site is managed by PLAY MUSIC Publishing (RCS B 399 159 425).

General Terms and Conditions

The online payment is made by credit card (SSL security system).

All prices are in Euro and include the value-added tax.

Acquired products cannot be returned or exchanged – unless they are faulty.

Shipping costs amount to €5,90 – regardless of the type and quantity of products ordered.